Flexepin has 5 Golden Rules that we strongly advise all our customers to follow so that customers can redeem their Flexepin Vouchers with confidence when shopping online. Always be alert and vigilant for scams, and fraud attempts as your vouchers are like cash. Don’t risk losing your money by not following the rules.

Rule 1 – Uncertain about something? Check-in with Flexepin.

Unsure with anything involving Flexepin voucher purchasing, redemption, or see anything suspicious? Don’t hesitate and contact the Flexepin Customer Support team before proceeding. We’re here to help you.

Rule 2 – Beware of fake merchants

Only enter your Flexepin 16-digit PIN at authorised Flexepin merchants. Never pay a fine, deposit or advance fee, or anything similar with Flexepin.

If you are using a merchant’s website for the first time, always check the URL beforehand with Flexepins authorised merchant look-up or by contacting customer support.

A simple website check, using our continuously updated search tool, can stop scammers in their tracks. And remember, some offers are too good to be true!

Rule 3 – Only use your Flexepin Voucher to pay at a Secure Authorised Flexepin Merchant

The payment page of an authorised Flexepin merchant will have a lock symbol in the search bar and the URL will commence with https://

Insecure look-alike payment pages may also not have the lock and the URL may commence with http:// (i.e. missing the ‘s’). The security certificate is issued to the merchant and can be checked by clicking on the padlock icon that’s to the left of the URL inside your browser address bar. If you are uncertain or suspicious, please check with the Flexepin team.

We are here to help you.

Rule 4 – Never Disclose any information about your Flexepin Voucher to a 3rd party

Only use Flexepin on secure payment pages, as per Rule 3. It is never acceptable to share the 16-digit PIN in the following ways with another person: verbally, by phone, email, scans, or other web-based messaging systems.

Even when dealing with the Flexepin team, do NOT disclose your 16-digit PIN, only disclose the serial number. Any request to disclose your 16-digit PIN or any part thereof is indicative of a fraud or scam.

Rule 5 – Treat your Flexepin voucher like cash

Remember that the 16-digit PIN is effectively your cash and just as valuable. Telling someone the 16-digit PIN or part thereof is the same as handing them cash.

Hand it over and it is lost forever!


Flexepin strives to educate our customers on known scams in circulation and give tips on how customers can protect themselves. Check out the latest information on known scams.

Check the Website URL

Flexepin provides an easy Check Merchant tool to check whether the website is authorised to accept Flexepin 16-Digit PIN vouchers.

DO NOT use Flexepin Vouchers on these unauthorised sites:
-Ebay Motors

Check the email address

You will only receive an email from our customer support team using the following email: We do NOT use other variations when replying to your queries. We do NOT ask for your 16-Digit PIN number, only the serial number.


If you receive a suspicious email or the email address isn’t quite right, please contact us ASAP!