FAQs

Where can I get Flexepin Cash Top-Up Vouchers?

Flexepin Cash Top-Up Vouchers are distributed by our Business Partners globally, you can purchase them from numerous retailers, outlets and online shops etc. Click here to locate them near you.

Where can I use my Flexepin Cash Top-Up Vouchers?

You can use your Flexepin Cash Top-Up Vouchers at our Participating Merchants websites. See our Participating Merchant list here.

Can I reverse a transaction?

It is not possible to reverse a transaction. Once a transaction has been successfully completed, your Flexepin Cash Top-Up Voucher balance will be deducted permanently. If you required a transaction reversal, please contact your merchant directly.

How long are Flexepin Cash Top-Up Vouchers valid for?

Flexepin Cash Top-Up Voucher codes are valid for an infinite period from the moment you purchase them. Note that every Flexepin Cash Top-Up Voucher generated and supplied to you will be accompanied by a ‘Use By Date’. A monthly charge will be applied to your Voucher after the Use By Date. For more information see Terms and Conditions.

How many Flexepin Cash Top-Up Vouchers can I purchase?

You may hold Flexepin Cash Top-Up Vouchers totalling no more than $5000 AUD, or the equivalent in another available currency outside Australia unless otherwise restricted to a lower amount on any one day. For more information see Terms and Conditions.

How can I purchase Flexepin Cash Top-Up Vouchers if I am under eighteen years of age?

You are permitted to purchase and redeem Flexepin Cash Top-Up Vouchers at any time if you are under eighteen years of age. You might not be able to use your Flexepin Cash Top-Up Voucher on some websites, due to the nature of the products and services being offered. Please check the terms and conditions on the website you are seeking to redeem the voucher.

How can I get a refund?

You can request a refund if your Flexepin Cash Top-Up Voucher code is unused and still valid at the time.

You are required by law to complete a Consumer Refund Application Form so that we could verify the validity of the transaction and your personal identity. Full details on how to submit a refund request are listed in the form.

Refunds can be requested up to 1 year after the use by date of the Flexepin Cash Top-Up Voucher and is subject to fees.

Refunds are unavailable in countries where refunds are not permitted under local law, and Flexepin is not liable for refunds, losses or compensations.

For more information see Terms and Conditions.

How do I check if a merchant website is genuine?

Before spending Flexepin Cash Top-Up Voucher, you should check if a merchant website is genuine, using our Merchant Website Lookup. If in doubt,please contact our Customer Support.

Beware of scams, they always look real, that is how they succeed in scamming you out of your cash. Check first.

How can I optimise my security when paying online

Treat your Flexepin Cash Top-Up Voucher exactly like cash. Passing on your details to third parties allow them to use the credit amount you have paid for.

Never share your Flexepin Cash Top-Up Voucher details by e-mail, text or over the phone to people requiring upfront payment. Authorised merchants only ever ask for the voucher details through a secure payment page, look for the “lock” graphic at the top of your browser. They never ask you to email, text or phone in the voucher details.

You cannot buy Flexepin by phone. You can use our store locator to find the nearest sales outlets.

How do I report a suspicious merchant website?

Staying safe with Flexepin Cash Top-Up Voucher is our top priority. To protect yourself from scams, illicit activities and suspicious merchant websites, please don’t hesitate to contact Customer Support.

How do I report lost or stolen Flexepin Cash Top-Up Vouchers?

If your Flexepin Cash Top-Up Voucher has been lost or stolen, please contact Customer Support immediately and ask for a replacement.

We encourage you to report to your local police for necessary assistance.

Can I get Flexepin Cash Top-Up Vouchers in different currencies?  

Yes, you can! Currently, you can purchase Flexepin Cash Top-Up Vouchers in AUD, CAD, GBP, EUR with many more currencies to be made available soon.